Service Agreements
Service for Fire Curtains and Smoke Barriers. It is important they are regularly serviced to ensure they operate correctly and offer the fire protection required when needed.
If you need further assistance or have a query, please contact the Service Team by calling 0800 633 5224 or email service@coopersfire.com
why you need a service agreement
Your fire and smoke curtains are part of the building’s life support system; we’ll make sure that they continue to protect your building and its occupants from fire and smoke.
No matter the type of building or the make and model of the fire curtain or smoke curtain, a Coopers Fire service agreement provides peace of mind as you can be assured of the performance of your system at all times and can avoid any unexpected and costly repairs.
Coopers Fire service engineers are independently approved and qualified to conduct the servicing of active fire curtains and smoke barrier curtains. Take a look at our Third Approved Certificate from IFC Certification.
| FEATURE | SERVICE CUSTOMER |
CALL-OUT ONLY |
| Customer Service Adviser A member of the service team will oversee your account |
✓ | ✗ |
| Technical Support Access to technical teams and engineers |
✓ | ✗ |
| Scheduled Maintenance Visits Two pre-planned visits to ensure compliance with relevant British Standards |
✓ | ✗ |
| Guaranteed Response Times For Emergency Calls 24hr response |
✓ | ✗ |
| Pre-agreed Spending Limits Avoid costly return visits and delays by utilizing van stocks |
✓ | ✗ |
| On Site Training Provided during engineers visits |
✓ | ✗ |
| No Up Front Payments Setting up an account ensures no delay to repairs |
✓ | ✗ |
BENEFITS OF BEING A SERVICE CUSTOMER
1. Enhanced Safety and Reliability
- Regular Maintenance: Fire curtains require regular inspection and maintenance to ensure they function correctly in an emergency. As a service customer, you get scheduled maintenance visits to check the condition, operation, and integrity of the fire curtains.
- Prompt Repairs: If a fault or damage is detected, a service plan includes rapid repair services to fix any issues before they compromise safety.
- Performance Assurance: Routine testing and maintenance ensure that fire curtains deploy properly when needed, reducing the risk of malfunction during a fire.
2. Compliance with Regulations
- Adherence to Standards: Regular service ensures that fire curtains comply with local building codes, fire safety regulations, and industry standards, helping avoid fines or legal liabilities.
- Inspection Documentation: Service providers often provide detailed inspection reports, which can be crucial for demonstrating compliance during safety audits or inspections.
3. Cost Savings
- Preventative Maintenance: Regular servicing helps identify and address potential issues before they become costly repairs or replacements, reducing the overall cost of ownership.
- Avoidance of Penalties: Compliance with fire safety regulations can help avoid financial penalties or increased insurance premiums.
- Extended Product Lifespan: Regular maintenance helps extend the life of fire curtains, reducing the frequency of costly replacements.
4. Expert Support and Advice
- Professional Guidance: Access to expert technicians who can provide guidance on optimising fire curtain performance and safety.
- Updates on Technology and Regulations: Service customers are informed about updates or changes in technology, safety standards, and regulations, helping them stay ahead of compliance needs.
5. Minimised Downtime
- Scheduled Service Visits: Regular, scheduled maintenance visits minimise unexpected downtime, ensuring that fire curtains are always operational when needed.
- Priority Service: Service agreements offer priority service response times in the event of an issue, reducing the time curtains are out of service.
6. Tailored Service Plans
- Customized Solutions: Service customers can often select a plan that fits their specific needs, including frequency of visits, types of checks, and scope of service.
7. Peace of Mind
- Guaranteed Performance: Knowing that your fire curtains are regularly serviced and maintained by professionals gives you confidence that they will perform as expected in an emergency.
- Support in Emergencies: Service agreements often include emergency support or hotline services, providing 24hr response.
8. Improved Insurance Terms
- Lower Insurance Premiums: Regular servicing and maintenance may result in lower insurance premiums, as it demonstrates proactive risk management and adherence to fire safety standards.
- Easier Claims Process: Documentation provided by service providers can facilitate the insurance claims process in case of a fire.
9. Access to Original Parts and Upgrades
- Genuine Parts: Service customers typically have access to original manufacturer parts and certified replacements, ensuring the integrity and reliability of fire curtains.
- Upgrades and Retrofits: Many service plans include the option for system upgrades or retrofits, helping you keep up with the latest safety technologies.
Overall, becoming a service customer for fire curtains provides a proactive approach to fire safety management, ensuring both regulatory compliance and the highest level of protection for people and property.
PLANNED PREVENTATIVE MAINTENANCE
It is important that your system is regularly checked to ensure that it is fully functional.
Coopers Fire will schedule preventative maintenance visits every six months to ensure compliance with fire regulations,
British standards and insurance requirements. During these visits your system will be inspected for functionality and operational performance.
A specified list of maintenance checks will also be performed and the service engineer will give you a report on the work carried out. Remedial works (if required) will be discussed and quotes provided at preferential rates.
CONTACT THE COOPERS FIRE SERVICE TEAM
If you would like to discuss your service requirements, or would like to request a no obligation quotation.
Please call: 0800 633 5224 or email service@coopersfire.com
Normal Office Hours:
- 08:00 – 16:30 – Monday to Thursday
- 08:00 – 14:00 – Friday
