OUR AIMS ARE TO:
- Deal with positive and negative feedback openly, promptly and honestly
- Try to resolve any issues you may have amicably as soon as possible
- Learn from your experiences to improve our service
DEALING WITH YOUR feedback:
All our staff will be courteous and helpful in dealing with your issues. If you wish to provide feedback, please contact us using the following details or use one of the feedback survey forms below.
We aim to respond to your feedback as quickly as possible, but this is largely dependent on the nature of the issue. If we are unable to resolve your issue immediately, we will let you know and advise when you can expect a reply. This policy will be regularly reviewed, and any changes will be published on this page.
YOUR FEEDBACK IS IMPORTANT TO COOPERS FIRE AND WE WOULD LIKE TO KNOW HOW YOU RATE OUR SERVICE.
As part of Coopers Fire commitment to excellence and continuous improvement, we appreciate it if you could review our performance to date by completing a simple feedback form that takes less than two minutes to complete.
Please choose from one of the following feedback forms for the service you have received to date up to an order or for the service you have received up to an installation and commission.
- Post Order Feedback Form
Please provide feedback on the service you have received to point of order – click here to complete the survey
- Post Installation Feedback Form
Please provide feedback on the service you have received to point of installation and/or commissioning – click here to complete the survey