Job Title – Service Engineer – field-based – London

Posted – 6th April 2022

Location – Field based – London

Reports to: Head of Service

Job Type: Shift Work / Nights


Summary of Role

Coopers Fire design, manufacture, install and service innovative and bespoke Smoke and Fire Curtains for buildings. Our mission is to save lives through quality and innovative products and to raise awareness of effective fire protection solutions.

Every day we put a lot of effort into making sure our colleagues are in an environment where they can work hard, be great and have fun along the way. Our values are Integrity, Pride and Passion, Teamship and Pioneering and we really mean it! We genuinely get excited when people are doing what they do best and are enjoying their day. We nurture and support our colleagues’ development, encourage and embrace each other’s opinions, challenge the status quo and always work together to lead the market through innovation and protect life.

We are looking for Field based Service Engineer in London to attend sites and conduct the following tasks although not limited to: Planned Preventative Maintenance to our bespoke Fire and Smoke Curtains, Emergency Callouts, Upgrades/Repairs and Installation and Commissioning works.

Duties and Responsibilities

  • Carrying out routine/planned scheduled maintenance work
  • Responding to breakdown and equipment faults
  • Diagnosing breakdown problems and carry out first time fix
  • Fitting new parts and making sure equipment is working correctly prior to signing off
  • Liaising with client departments, customers and other engineering and production colleagues
  • Dealing with emergencies, unplanned problems and repairs
  • Ensure van stock is controlled
  • To complete timesheets/expenses on a regular basis and submit on time
  • To ensure PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required
  • Perform with an understanding of business requirements and support all continuous improvement activities
  • Respond to customer enquiries in a professional manner
  • Represent Coopers Service Team as an ambassador at all times
  • Use Simpro to record activities
  • Ensure report forms are completed accurately
  • Carry out such additional responsibilities as may be considered necessary by the Management Team

Skills and Experience


  • Knowledge of electrical and/or mechanical systems
  • Knowledge of Microsoft Office software
  • Good customer service & communication skills


  • Electrically qualified 18th Edition
  • Experience working with Fire Curtains, Smoke curtains, Metal shutters or other similar technologies
  • Experience in a field based technical role
  • Experience of working at heights


  • Good communicator
  • Customer focus approach
  • Good organisational skills and attention to detail
  • Able to work under pressure
  • Work to tight deadlines
  • Willingness to travel
  • Able to work nights and weekends
  • Self-motivated, confident and resourceful


  • Competitive salary – available upon request
  • Above statutory Holiday allowance
  • Company social events
  • Friendly and supportive environment
  • Holistic approach to work
  • Working for a company who cares about you as an individual and not just a cog in the machine