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Export Sales Manager

Installation Technician

Field Service Technician

Project Manager



Export Sales Manager

Job Title - Export Sales Manager

Posted: 16th January 2018
Location: Havant, Hampshire (unless in the territory.)
Duration: Full Time
Reports to: Director of Sales
Holidays: 24 days, plus Bank Holidays
IT: Mobile phone and lap top.


Summary of Role

To maximize order intake and sales at the required margins from the territory(s) by identifying new opportunities, generating leads and converting the leads into firm orders by way of excellent account management and back selling. This is achieved by building a valued relationship with ones distributor network, understanding the market, creating a good network of influencers, specifiers and order placers. Communicating internally customers’ present and future requirements e.g. features, challenges and lead times.


Dependant on experience and proven track record


Duties and Responsibilities

  • Seek, research and develop new overseas opportunities for the company’s products and services.
  • Progress all sales enquiries and make every effort to convert the led into an order at the required margins.
  • Collate and act upon relevant and meaningful market intelligence.
  • Support and challenge the distributor network.
  • Engage with designers, specifiers and contractors with a view to generating and/or converting a quotation.
  • Carry out all quotation follow-up calls or contact via the use and management of the company’s Customer Relationship Management (CRM) system.
  • Deliver excellent customer service, receive and process orders, and pass to the company’s commercial department.
  • Assure the correct and relevant terms, conditions and scope of supply are in place.
  • Utilise and contribute to the information held on the CRM to create new business and convert opportunities.
  • Feedback to the business and CRM competitor activity.
  • Identify new market opportunities for lead generation, new product development and potential business ventures.
  • Support and liaise with the company’s estimating department relating to building design and construction contractor enquiries and quotation requests.
  • Support and liaise with the company’s marketing department relating to requests for product information, web leads, PR opportunities and exhibitions/CPD opportunities.
  • Carry out as required or necessary all sales and Continuous Professional Development (CPD) presentations.
  • Carry out any sales and marketing administration duties when and where required by the company.
  • Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites.
  • Ensure any orders won meet the margin requirements and the quote is unambiguous in what is and is not included in the price.
  • Support any post order problem resolutions e.g. payments, schedule adherence when requested by other parts of the business.
  • Carry out additional work responsibilities when considered necessary by the management.




  • Business related or Technical qualification.


  • Formal sales training.


Skills and Experience


  • Previous and proven sales experience.
  • Selling to overseas territories by way of distributor management.
  • Ability to learn and respond to technical information enquiries.


  • Sold products within the ‘high end’ commercial construction market (e.g. fire doors, curtain walling or solar shading).
  • Worked in a manufacturing and/or engineering environment.
  • Worked in a construction industry related business.
  • Worked in a project orientated or heavily bespoke product environment.
  • Fire and/or Safety Background.
  • Language(s).



  • Results driven.
  • Excellent account management.
  • Good negotiator.
  • Good communicator.
  • Customer focus approach.
  • High energy.
  • Able to take pressure.
  • Understanding and empathy with the construction industry.
  • Tenacious.
  • IT literate.
  • Team player.
  • Technically minded.
  • Passion and pride in the work carried out and areas of responsibility.


Key Results Area

  • Customer satisfaction.
  • Improved lead generation.
  • Territory order intake and sales, quotation to order conversion.
  • Quoted order margins.

Installation Technician

Job Title - Installation Technician
Posted - 26th July 2017
Location - UK (prominently London) to install & commission a wide range of Coopers Fire products.
Reports to: Contracts Manager
Summary of Role
We are looking for a proactive, hardworking individual to join our installation department. The successful candidate will predominantly work within a team of 2 and travel around the UK (prominently London) to install & commission a wide range of Coopers Fire products.
To be confirmed
Duties and Responsibilities

  • Working on construction sites to install and commission Coopers Fire products.
  • Reading and understanding mechanical and electrical CAD drawings in order to set out and install products into the required building locations.
  • Liaising with construction engineers and management teams.
  • Following on-site installation and commissioning procedures.
  • Using a wide range of power tools including drills, cutting tools and measuring equipment.
  • Using portable and powered access equipment to work at heights.
  • Working safely and responsibly.
  • Complete site installation diaries, engineers report sheets, installation checklists and reporting.
  • Have good punctuality and flexibility to working hours. Be available to work when required on weekends and occasional night shifts.

Desirable Skills / Experience

  • CSCS Card or equivalent.
  • Working with industrial equipment and tooling on construction sites.
  • Demonstrating a good use of hand tools.
  • Working at height.
  • Full driving license.

Training will be provided both on-site and at the training facilities in our offices.


Field Service Technician

Job Title - Field Service Technician
Posted - 16th February 2017
Location - Home based - Service Department
Reports to: Area Service Manager & Head of Coopers Service Department
Summary of Role
A professional Field Service Technician with experience gained within a field service role ideally with knowledge of the construction industry and life safety systems. To attend site/s and conduct the following tasks although not limited Installation and Commissioning, Planned preventative maintenance or Customer Service requirements as determined by the contract or Area Service Manager. Ensure that you work in accordance with the business quality management system and provide support to the continuous improvement of the business’s customer service offering.
Salary dependent on experience.
Duties and Responsibilities
Responsibilities and tasks vary but our Field Service Technician's may typically be involved in:

  • Carrying out routine/planned scheduled maintenance work
  • Responding to breakdown & equipment faults.
  • Diagnosing breakdown problems and carry out first time fix;
  • Fitting new parts and making sure equipment is working correctly prior to signing off;
  • Liaising with client departments, customers and other engineering and production colleagues;
  • Dealing with emergencies, unplanned problems and repairs;
  • Callout Rotas 1 in 6
  • Ensure Van stock is controlled
  • Support the continuous development of the Quality Management System adopting improvements to continuously improve the customers experience and preference toward adopting Coopers fire Services.
  • To complete FST timesheets/expenses on a weekly basis and submit to accounts.
  • To ensure FST PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required.
  • Perform with an understanding of business requirements and support all continuous improvement activities.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
  • Ensure that customer feedback is relayed back to the CSM’s on a daily basis.

You must be flexible and willing to work at various locations and at height, there will be a requirement to work some weekends and out of hours, you will be required to stay away overnight on occasions (accommodation provided).
There may be occasions when field work is unavailable you will be required to assist in varying duties in the service department office which happens to be nearest to your location.
Person Specification

  • A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.


  • Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.


  • Ventilation experience, electrically qualified 17th Edition, experience working with Fire Curtains or Smoke curtains, Metal shutters and Smoke vents.


  • 5 years’ experience in a similar role with people liaison experience.


  • Some life safety equipment experience would be a distinct advantage.

Aptitudes: The role requires a blend of energy, customer focus and excellent technical skills, demonstrable track record of effective resolve, and a Pragmatic can do attitude gained ideally within a fast moving industrial service environment. With the ability to manage a multiple number of site driven issues.
Character: Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities.


Project Manager

Job Title - Project Manager
Posted - 1st December 2016
Location - Havant, Hampshire - Commercial Department
Reports to: Commercial Director
Summary of Role
This role covers the project management of supply and installation of projects from order receipt through to final payment receipt.
Salary dependent on experience.
Duties and Responsibilities

  • Manage day-to-day responsibilities of assigned projects to achieve planned schedules and margins
  • Liaise with customers, architects, consultants, and end users, as applicable, to agree the complete scope of works to be carried out by Coopers or their sub-contractors
  • Attend project sites as required to carry out site surveys, supervise installers, attend design, progress and planning meetings and project handovers to the client (where applicable)
  • Produce the required information to production to enable them to manufacture and order the required equipment to fulfil the project requirements within the agreed timescales and budgets
  • Prepare the necessary scopes of work to issue to installers or sub-contractors enabling them to supply costs (sub-contractors only) for the installation and supply of equipment where applicable
  • Prepare the necessary site specific risk assessments and method statements, for inclusion in the installers pack. Obtain the necessary approval from the client or other relevant parties
  • Prepare Operation and Maintenance manuals for the equipment supplied on individual projects in accordance with the customer’s requirements
  • Provide awareness of Quality and Environmental Policies to personnel working on sites on behalf of Coopers Fire Ltd and to comply with the Company’s Procedures and Policies
  • Ensure to obtain the Sub contractors declarations confirming the conformity of disposal of waste, in accordance with the method statement or agreed waste disposal arrangements
  • Assist with collecting overdue invoice payments relating to projects managed
  • Feedback and suggest new ideas for new markets/products, improved processes and promoting the brand
  • Obtain customer satisfaction feedback on behalf of the business from projects
  • Carry out such additional responsibilities as may be considered necessary by the Management


  • Construction based technical qualification (e.g. HNC or higher) preferably in site or project management
  • Technical Knowledge


  • CSCS Card
  • IPAF
  • Mechanical or Electrical


  • Contract/Project Management
  • Managing teams of site based installers or servicing teams
  • Construction Sector
  • Managing Construction Projects
  • A key eye for detail and accuracy
  • Ability to read drawings and interpret technical requirements
  • Excellent Customer service & Communication skills


  • Manufacturing knowledge
  • Finishing or fire related products for the construction industry
  • Managing subcontractors


  • Good communicator
  • Customer focus approach
  • High energy
  • Good organisational skills and attention to detail
  • A high level of numeracy skills
  • Able to take pressure
  • Good people motivator
  • Tenacious
  • Good negotiator
  • IT literate
  • Technically minded
  • Passion and pride in the work carried out and areas of responsibility
  • Self-motivated, confident and resourceful


  • Site Installation and Service Engineers employed on allocated projects

Key Results Areas

  • On time delivery and timely agreement of final account
  • Actual costs versus estimated margin to deliver and install
  • Customer Satisfaction – measured by for example feedback survey
  • Number of call outs or return visits for substandard work


At Coopers we are always happy to hear from students looking for an apprenticeship scheme. It is a fantastic opportunity to get into a career of your own choice by gaining experience in a real job and getting paid at the same time.
We are very keen to take on new apprentices and being an engineering and manufacturing business, we really have a great working environment to help you get a starting point to a career within these industries.
Coopers have taken on a number of apprentices over the last 30 years and currently work with PETA who specialise in Training and Consultancy Services.
Email or contact us via the contact page.
PETA is recognised as one of the South’s largest and most respected training providers. PETA have been operating at the leading edge of training and development for more than 40 years and have over 300 member companies who are all employers. Their close links with businesses and schools alike enables them to offer students a great opportunity to make the transition from school or college by offering full time courses and Apprenticeships that deliver the skills employers need.
For more information, visit the PETA website


send a C.V. and salary expectations to:

HR Department
Coopers Fire,
Edward House,
Penner Road,
Havant, Hampshire.

or by email to

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