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Domestic UK Sales Manager

Service Sales

Field Service Technician

 

CAREER OPPORTUNITIES

UK Domestic Sales Manager - Sep 19

Job Title - Domestic UK Sales Manager

 

Posted - 12th September 2019

 

Location - Havant, Hampshire

 

Reports to: Sales Director

 

Job Type: Full Time

 

Summary of Role:

To maximize sales and order intake at the required margins by identifying new opportunities, generating leads and converting the leads into firm orders. This is achieved by understanding the market, creating a good network of potential influencers, specifiers and order placers, generating a value proposition and communicating internally customers’ present and future requirements e.g. features, challenges, lead times.

 

Duties and Responsibilities:

  • Seek, research and develop new UK, domestic and residential market opportunities for the company’s products and services.
  • Progress all UK, domestic and residential sales enquiries and make every effort to convert the lead into an order at the required margins.
  • Engage with designers, specifiers and contractors with a view to generating and/or converting a quotation.
  • Carry out all quotation follow-up calls or contact via the use and management of the company’s Customer Relationship Management (CRM) system.
  • Receive and process orders, and pass to the company’s commercial department.
  • Utilise and contribute to the information held on the CRM to create new business and convert opportunities.
  • Feedback to the business and CRM competitor activity.
  • Identify new market opportunities for lead generation, new product development and potential business ventures.
  • Attend any required design or pre-start site meetings.
  • Utilise construction industry marketing information software to achieve an improvement on quotation conversion.
  • Support and liaise with the company’s estimating department relating to building design and construction contractor enquiries and quotation requests.
  • Support and liaise with the company’s marketing department relating to requests for product information, web leads, PR opportunities and exhibitions/CPD opportunities.
  • Carry out as required or necessary all sales and Continuous Professional Development (CPD) presentations.
  • Carry out any sales and marketing administration duties when and where required by the company.
  • Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites.
  • Ensure any orders won have a clear definition of all terms and conditions, comprehensively cover the customer requirements, meet the margin requirements and the quote is unambiguous in what is and is not included in the price.
  • Support any post order problem resolutions e.g. payments, schedule adherence when requested by other parts of the business.
  • Carry out additional work responsibilities when considered necessary by the management.

 

Qualifications:

  • Essential:
    • Business related or Technical qualification.
  • Desirable:
    • Formal sales training.

 

Skills and Experience:

  • Essential:
    • Previous and proven sales experience.
    • Ability to learn and respond to technical information enquiries.
  • Desirable:
    • Sold products within the ‘high end’ commercial construction market (e.g. fire doors, curtain walling or solar shading).
    • Worked in a manufacturing environment.
    • Worked in a construction industry related business.
    • Worked in a project orientated or heavily bespoke product environment.
    • Fire and/or Safety Background.

 

Attributes:

  • 1. Results driven.
  • 2. Good negotiator.
  • 3. Good communicator.
  • 4. Customer focus approach.
  • 5. High energy.
  • 6. Able to take pressure.
  • 7. Understanding and empathy with the construction industry.
  • 8. Tenacious.
  • 9. IT literate.
  • 10. Team player.
  • 11. Technically minded.
  • 12. Passion and pride in the work carried out and areas of responsibility.
  • 13. Practical.

 

Key Results Areas:

  • 1. Customer satisfaction.
  • 2. UK (domestic and residential) order intake and sales, quotation to order conversion.
  • 3. Quoted order margins.

 

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Service Sales

Job Title - Service Sales

 

Posted - 7th May 2019

 

Location - Havant, Hampshire

 

Reports to: Service Manager

 

Job Type: Full Time

 

Summary of Role

To increase the number of service customers year on year and increase service revenue.

 

Duties and Responsibilities

  • Generation of a Sales Plan to ensure sales targets are achieved and a structured approach is taken to revenue generation. The Plan is to include potential targets, analysis of quote/orders, pipeline and forecast. Updated and reviewed regularly with Service Manager.
  • Adopting a structured approach to collate potential targets and identify those with the best revenue opportunity.
  • Targeting expired contacts and lapsed customers through interaction with the Administration team, engineers and others who may provide additional information.
  • Conversion of UK Projects and Engineer generated leads.
  • Diligent completion of service sales documentation: pricing tools, proposal documents and CRM forms.
  • Oversee and follow up renewals to ensure appropriate margins are achieved.
  • Respond to customer enquiries from contract and non-contract customers.
  • Represent Coopers Service Team at customer review meetings.
  • Use Simpro and CRM to track and record opportunities and orders.
  • Carry out such additional responsibilities as may be considered necessary by the Management.

 

Skills and Experience

Essential:

  • Sales experience and a proven record of successfully achieving targets
  • A good level of commercial acumen balanced with strong customer focus
  • Knowledge of Microsoft Office software
  • Good customer service & communication skills

 

Attributes

  • Good communicator
  • Customer focus approach
  • Good organisational skills and attention to detail
  • Able to work under pressure
  • Work to tight deadlines
  • IT literate
  • Passion and pride in the work carried out and areas of responsibility
  • Self-motivated, confident and resourceful

 

Key Results Areas

  • Achievement of sales targets
  • Improved revenue for the Service Team
  • Conversion rate of opportunities
  • Timeliness of response to requests

 

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Field Service Technician

Job Title - Field Service Technician

 Posted - June 2018  

 

Location - Home based - Service Department

 

Reports to: Area Service Manager & Head of Coopers Service Department  

 

Summary of Role

A professional Field Service Technician with experience gained within a field service role ideally with knowledge of the construction industry and life safety systems. To attend site/s and conduct the following tasks although not limited Installation and Commissioning, Planned preventative maintenance or Customer Service requirements as determined by the contract or Area Service Manager. Ensure that you work in accordance with the business quality management system and provide support to the continuous improvement of the business’s customer service offering.  

 

Salary

Salary dependent on experience.  

 

Duties and Responsibilities  

Responsibilities and tasks vary but our Field Service Technician's may typically be involved in:

  • Carrying out routine/planned scheduled maintenance work
  • Responding to breakdown & equipment faults.
  • Diagnosing breakdown problems and carry out first time fix;
  • Fitting new parts and making sure equipment is working correctly prior to signing off;
  • Liaising with client departments, customers and other engineering and production colleagues;
  • Dealing with emergencies, unplanned problems and repairs;
  • Callout Rotas 1 in 6
  • Ensure Van stock is controlled
  • Support the continuous development of the Quality Management System adopting improvements to continuously improve the customers experience and preference toward adopting Coopers fire Services.
  • To complete FST timesheets/expenses on a weekly basis and submit to accounts.
  • To ensure FST PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required.
  • Perform with an understanding of business requirements and support all continuous improvement activities.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
  • Ensure that customer feedback is relayed back to the CSM’s on a daily basis.

You must be flexible and willing to work at various locations and at height, there will be a requirement to work some weekends and out of hours, you will be required to stay away overnight on occasions (accommodation provided). There may be occasions when field work is unavailable you will be required to assist in varying duties in the service department office which happens to be nearest to your location.   Person Specification   Education   Essential

  • A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

 

Desirable

  • Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.

 

Training  

Desirable

  • Ventilation experience, electrically qualified 17th Edition, experience working with Fire Curtains or Smoke curtains, Metal shutters and Smoke vents.

 

Experience  

Desirable

  • 5 years’ experience in a similar role with people liaison experience.
  • Some life safety equipment experience would be a distinct advantage.

 

Aptitudes:

The role requires a blend of energy, customer focus and excellent technical skills, demonstrable track record of effective resolve, and a Pragmatic can do attitude gained ideally within a fast moving industrial service environment. With the ability to manage a multiple number of site driven issues.  

 

Character:

Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities.

 

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

APPLY NOW

PETA APPRENTICESHIP SCHEMES

At Coopers we are always happy to hear from students looking for an apprenticeship scheme. It is a fantastic opportunity to get into a career of your own choice by gaining experience in a real job and getting paid at the same time.
 
We are very keen to take on new apprentices and being an engineering and manufacturing business, we really have a great working environment to help you get a starting point to a career within these industries.
 
Coopers have taken on a number of apprentices over the last 30 years and currently work with PETA who specialise in Training and Consultancy Services.
 
Email or contact us via the contact page.
 
PETA is recognised as one of the South’s largest and most respected training providers. PETA have been operating at the leading edge of training and development for more than 40 years and have over 300 member companies who are all employers. Their close links with businesses and schools alike enables them to offer students a great opportunity to make the transition from school or college by offering full time courses and Apprenticeships that deliver the skills employers need.
 
For more information, visit the PETA website www.peta.co.uk

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TO APPLY

send a C.V. and salary expectations to:

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

or by email to careers@coopersfire.com

Coopers Fire are moving!

Coopers Fire are excited to announce they are moving to a new headquarters in April 2020.

 

The new, purpose built headquarters are currently under construction in Waterlooville, Hampshire and will consist of a factory, office space, meeting rooms, and a larger car park and a separate delivery yard. 

Read more
jemma.davis,
16.09.2019 , 0 comments

Coopers Fire are proud to sponsor Hampshire Fire and Rescue Service

Coopers Fire are proud to sponsor Hampshire Fire and Rescue Service to complete a trek to above Everest Base Camp in Nepal in November 2019 in support of The Fire Fighters Charity.

Read more
jemma.davis,
09.07.2019 , 0 comments