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UK Projects Support Lead

Service Sales

Head of Commercial & Projects

Field Service Technician

 

CAREER OPPORTUNITIES

UK Projects Support Lead

Job Title - UK Projects Support Lead

 

Posted - 13th May 2019

 

Location - Havant, Hampshire

 

Reports to: Commercial Director

 

Job Type: Full Time

 

Summary of Role

To work alongside the Project Managers throughout the life of the project to maximise time and efficiency.

 

Duties and Responsibilities

  • Work with the Project Managers to ensure projects run smoothly
  • Completion, submission and tracking of allocation sheets
  • Provide information to Production team to enable them to manufacture and order the required equipment to fulfil the project requirements within the agreed timescales and budgets
  • Obtaining dates for manufacture from the Production team – feedback to Project Managers
  • Obtaining dates for installation from the Installation team – feedback to Project Managers
  • Checking survey notes and submitting to CAD team, chasing updates
  • Liaising with Project Managers and customers on lead times
  • Work with the Project Manager and Installation Manager to ensure faulty products are returned and tracked in line with the RAN process.
  • Book deliveries and amend if necessary in line with changing installation/production dates
  • Investigation of Incident reports (IR’s) – feedback to Commercial Director and HSEQ
  • Support Project Managers with urgent issues/failures – raise allocations and arrange deliveries
  • Prepare the necessary site specific risk assessments and method statements, for inclusion in the installers pack. Obtain the necessary approval from the client or other relevant parties
  • Capture all the relevant Variation Orders to ensure costs recovery and maximise profitability – chase the customer for confirmations
  • Carry out such additional responsibilities as may be considered necessary by the Management

 

Skills and Experience

  • Essential:

    • Knowledge of Contract/Project Management
    • Ability to read drawings and interpret technical requirements
    • Excellent customer service and communication skills
  • Desirable:

    • Manufacturing knowledge
    • Fire related products for the construction industry

 

Attributes

  • Good communicator
  • Customer focus approach
  • Good organisational skills and attention to detail
  • Able to work under pressure
  • IT literate
  • Technically minded
  • Passion and pride in the work carried out and areas of responsibility
  • Self-motivated, confident and resourceful

 

Key Results Areas

  • Accuracy of allocations – reduction in IR’s
  • Timeliness of response to requests
  • Customer Satisfaction – measured by for example feedback survey
  • Number of call outs or return visits as a result of incorrect allocations

 

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Service Sales

Job Title - Service Sales

 

Posted - 7th May 2019

 

Location - Havant, Hampshire

 

Reports to: Service Manager

 

Job Type: Full Time

 

Summary of Role

To increase the number of service customers year on year and increase service revenue.

 

Duties and Responsibilities

  • Generation of a Sales Plan to ensure sales targets are achieved and a structured approach is taken to revenue generation. The Plan is to include potential targets, analysis of quote/orders, pipeline and forecast. Updated and reviewed regularly with Service Manager.
  • Adopting a structured approach to collate potential targets and identify those with the best revenue opportunity.
  • Targeting expired contacts and lapsed customers through interaction with the Administration team, engineers and others who may provide additional information.
  • Conversion of UK Projects and Engineer generated leads.
  • Diligent completion of service sales documentation: pricing tools, proposal documents and CRM forms.
  • Oversee and follow up renewals to ensure appropriate margins are achieved.
  • Respond to customer enquiries from contract and non-contract customers.
  • Represent Coopers Service Team at customer review meetings.
  • Use Simpro and CRM to track and record opportunities and orders.
  • Carry out such additional responsibilities as may be considered necessary by the Management.

 

Skills and Experience

Essential:

  • Sales experience and a proven record of successfully achieving targets
  • A good level of commercial acumen balanced with strong customer focus
  • Knowledge of Microsoft Office software
  • Good customer service & communication skills

 

Attributes

  • Good communicator
  • Customer focus approach
  • Good organisational skills and attention to detail
  • Able to work under pressure
  • Work to tight deadlines
  • IT literate
  • Passion and pride in the work carried out and areas of responsibility
  • Self-motivated, confident and resourceful

 

Key Results Areas

  • Achievement of sales targets
  • Improved revenue for the Service Team
  • Conversion rate of opportunities
  • Timeliness of response to requests

 

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Head of Commercial and Projects - March 2019

Job Title - Head of Commercial and Projects

 

Posted - 5th March 2019  

 

Location - Havant, Hampshire - Commercial Department  

 

Reports to: Managing Director  

 

Summary of Role

This role has full responsibility for the successful delivery of contracts in both the UK for the supply and installation of Coopers fire and smoke curtains. Key success criteria for this role are to deliver to schedule, achieve or beat the project budgets, generate customer satisfaction, oversee and ensure safe working for installation and site work, minimise the installation cost per pound of sales, expedient collection of any overdue payments and ensure installations are to the necessary standard.

 

Duties & Responsibilities

  • Manage day-to-day responsibilities of the commercial team including the contract management team, the installation team, the installers (comprising employed and subcontractors) and UK project Managers
  • Feedback and suggest new ideas for new markets/products, improved processes, engineering changes and promoting the brand
  • Feedback market intelligence from the market

Contract Management.

  • Ensure Variation orders are identified and agreed with the customer at the earliest opportunity.
  • Support the credit control function to collect all outstanding debts (except service and maintenance)
  • Conduct post order completion reviews to identify lessons learnt, any scope for margin recovery/enhancement e.g. raising a VO
  • Review and negotiate contractual documentation to ensure they align to an acceptable risk and liability profile

Contract Review.

  • Manage the contract review process so that orders are processed to an agreed series of steps in an expedient manner prior to handover to a UK Project Manager

Installation.

  • Promote and ensure health and safety is foremost in the team’s thinking and actions
  • Match the level of resources/skill sets and use of subcontractors against the short and medium term loading generated by projects
  • Oversee and manage the installer teams and subcontractors

Project Delivery.

  • Liaise with customers, architects, consultants, and end users, as applicable, to deliver projects successfully
  • Respond to and address customer complaints and concerns in a timely manner
  • Ensure root cause analysis and corrective actions for any failings in delivering projects is carried out and implemented
  • Manage individual projects when resource loading outstrips capacity
  • Actively oversee and engage with the larger projects
  • Ensure good workmanship is achieved and required standards met
  • Ensure good project management disciplines and practices are utilised by all the team
  • Carry out such additional responsibilities as may be considered necessary by the Management

 

Qualifications & Experience

Essential.

  • Construction based technical qualification (eg HNC or higher) preferably in quantity surveying, commercial or project management

Desirable.

  • CSCS card
  • IPAF
  • SMSTS
  • PASMA
  • Mechanical or electrical

 

Experience

Essential.

  • Contract/project Management
  • Managing teams of site based installers or servicing teams
  • Construction sector
  • Managing construction projects
  • Review, negotiation and management of legal contracts

Desirable.

  • Manufacturing business
  • Finishing or fire related products for the construction industry
  • Managing subcontractors
  • Managing remote staff
  • Overseeing export transactions and relationships with the customers’ buyers
  • Reviewing, negotiating ad management of UK legal contracts

 

Attributes

  • Excellent communicator
  • Customer focus approach
  • High energy
  • Able to work well under pressure
  • Good people motivator
  • Tenacious
  • Good negotiator
  • IT literate
  • Technically minded
  • Passion and pride in the work carried out and areas of responsibility
  • Practical

 

Key Performance Measures/Results Area

  • Health and safety near misses and accidents
  • On time delivery
  • Actual costs versus estimated margin to deliver and install
  • Customer Satisfaction – measured by for example by feedback survey
  • Team costs per £ of installed sales
  • Number of call outs or return visits for substandard work
  • Overdue payments

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Field Service Technician

Job Title - Field Service Technician

 Posted - June 2018  

 

Location - Home based - Service Department

 

Reports to: Area Service Manager & Head of Coopers Service Department  

 

Summary of Role

A professional Field Service Technician with experience gained within a field service role ideally with knowledge of the construction industry and life safety systems. To attend site/s and conduct the following tasks although not limited Installation and Commissioning, Planned preventative maintenance or Customer Service requirements as determined by the contract or Area Service Manager. Ensure that you work in accordance with the business quality management system and provide support to the continuous improvement of the business’s customer service offering.  

 

Salary

Salary dependent on experience.  

 

Duties and Responsibilities  

Responsibilities and tasks vary but our Field Service Technician's may typically be involved in:

  • Carrying out routine/planned scheduled maintenance work
  • Responding to breakdown & equipment faults.
  • Diagnosing breakdown problems and carry out first time fix;
  • Fitting new parts and making sure equipment is working correctly prior to signing off;
  • Liaising with client departments, customers and other engineering and production colleagues;
  • Dealing with emergencies, unplanned problems and repairs;
  • Callout Rotas 1 in 6
  • Ensure Van stock is controlled
  • Support the continuous development of the Quality Management System adopting improvements to continuously improve the customers experience and preference toward adopting Coopers fire Services.
  • To complete FST timesheets/expenses on a weekly basis and submit to accounts.
  • To ensure FST PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required.
  • Perform with an understanding of business requirements and support all continuous improvement activities.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
  • Ensure that customer feedback is relayed back to the CSM’s on a daily basis.

You must be flexible and willing to work at various locations and at height, there will be a requirement to work some weekends and out of hours, you will be required to stay away overnight on occasions (accommodation provided). There may be occasions when field work is unavailable you will be required to assist in varying duties in the service department office which happens to be nearest to your location.   Person Specification   Education   Essential

  • A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

 

Desirable

  • Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.

 

Training  

Desirable

  • Ventilation experience, electrically qualified 17th Edition, experience working with Fire Curtains or Smoke curtains, Metal shutters and Smoke vents.

 

Experience  

Desirable

  • 5 years’ experience in a similar role with people liaison experience.
  • Some life safety equipment experience would be a distinct advantage.

 

Aptitudes:

The role requires a blend of energy, customer focus and excellent technical skills, demonstrable track record of effective resolve, and a Pragmatic can do attitude gained ideally within a fast moving industrial service environment. With the ability to manage a multiple number of site driven issues.  

 

Character:

Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities.

 

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

APPLY NOW

PETA APPRENTICESHIP SCHEMES

At Coopers we are always happy to hear from students looking for an apprenticeship scheme. It is a fantastic opportunity to get into a career of your own choice by gaining experience in a real job and getting paid at the same time.
 
We are very keen to take on new apprentices and being an engineering and manufacturing business, we really have a great working environment to help you get a starting point to a career within these industries.
 
Coopers have taken on a number of apprentices over the last 30 years and currently work with PETA who specialise in Training and Consultancy Services.
 
Email or contact us via the contact page.
 
PETA is recognised as one of the South’s largest and most respected training providers. PETA have been operating at the leading edge of training and development for more than 40 years and have over 300 member companies who are all employers. Their close links with businesses and schools alike enables them to offer students a great opportunity to make the transition from school or college by offering full time courses and Apprenticeships that deliver the skills employers need.
 
For more information, visit the PETA website www.peta.co.uk

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TO APPLY

send a C.V. and salary expectations to:

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

or by email to careers@coopersfire.com

Coopers Fire are proud to sponsor Hampshire Fire and Rescue Service

Coopers Fire are proud to sponsor Hampshire Fire and Rescue Service to complete a trek to above Everest Base Camp in Nepal in November 2019 in support of The Fire Fighters Charity.

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09.07.2019 , 0 comments

Coopers Fire launch new ResQ-Window at Firex International 2019

The new ResQ-WindowTM  from Coopers Fire will be on display at Firex International 2019. Firex is at the Excel Centre, London on 18th to 20th June 2019 and Coopers will be located in the increasingly popular ASFP Pavilion on stand FX320.

 

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jemma.davis,
17.05.2019 , 0 comments