CAREER OPPORTUNITIES

Head of Commercial and Projects - March 2019

Job Title - Head of Commercial and Projects

 

Posted - 5th March 2019  

 

Location - Havant, Hampshire - Commercial Department  

 

Reports to: Managing Director  

 

Summary of Role

This role has full responsibility for the successful delivery of contracts in both the UK for the supply and installation of Coopers fire and smoke curtains. Key success criteria for this role are to deliver to schedule, achieve or beat the project budgets, generate customer satisfaction, oversee and ensure safe working for installation and site work, minimise the installation cost per pound of sales, expedient collection of any overdue payments and ensure installations are to the necessary standard.

 

Duties & Responsibilities

  • Manage day-to-day responsibilities of the commercial team including the contract management team, the installation team, the installers (comprising employed and subcontractors) and UK project Managers
  • Feedback and suggest new ideas for new markets/products, improved processes, engineering changes and promoting the brand
  • Feedback market intelligence from the market

Contract Management.

  • Ensure Variation orders are identified and agreed with the customer at the earliest opportunity.
  • Support the credit control function to collect all outstanding debts (except service and maintenance)
  • Conduct post order completion reviews to identify lessons learnt, any scope for margin recovery/enhancement e.g. raising a VO
  • Review and negotiate contractual documentation to ensure they align to an acceptable risk and liability profile

Contract Review.

  • Manage the contract review process so that orders are processed to an agreed series of steps in an expedient manner prior to handover to a UK Project Manager

Installation.

  • Promote and ensure health and safety is foremost in the team’s thinking and actions
  • Match the level of resources/skill sets and use of subcontractors against the short and medium term loading generated by projects
  • Oversee and manage the installer teams and subcontractors

Project Delivery.

  • Liaise with customers, architects, consultants, and end users, as applicable, to deliver projects successfully
  • Respond to and address customer complaints and concerns in a timely manner
  • Ensure root cause analysis and corrective actions for any failings in delivering projects is carried out and implemented
  • Manage individual projects when resource loading outstrips capacity
  • Actively oversee and engage with the larger projects
  • Ensure good workmanship is achieved and required standards met
  • Ensure good project management disciplines and practices are utilised by all the team
  • Carry out such additional responsibilities as may be considered necessary by the Management

 

Qualifications & Experience

Essential.

  • Construction based technical qualification (eg HNC or higher) preferably in quantity surveying, commercial or project management

Desirable.

  • CSCS card
  • IPAF
  • SMSTS
  • PASMA
  • Mechanical or electrical

 

Experience

Essential.

  • Contract/project Management
  • Managing teams of site based installers or servicing teams
  • Construction sector
  • Managing construction projects
  • Review, negotiation and management of legal contracts

Desirable.

  • Manufacturing business
  • Finishing or fire related products for the construction industry
  • Managing subcontractors
  • Managing remote staff
  • Overseeing export transactions and relationships with the customers’ buyers
  • Reviewing, negotiating ad management of UK legal contracts

 

Attributes

  • Excellent communicator
  • Customer focus approach
  • High energy
  • Able to work well under pressure
  • Good people motivator
  • Tenacious
  • Good negotiator
  • IT literate
  • Technically minded
  • Passion and pride in the work carried out and areas of responsibility
  • Practical

 

Key Performance Measures/Results Area

  • Health and safety near misses and accidents
  • On time delivery
  • Actual costs versus estimated margin to deliver and install
  • Customer Satisfaction – measured by for example by feedback survey
  • Team costs per £ of installed sales
  • Number of call outs or return visits for substandard work
  • Overdue payments

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Commercial UK Technical Sales - March 2019

Job Title - Commercial UK Technical Sales

 

Posted - 4th March 2019

 

Location - Havant, Hampshire - Sales Department

 

Reports to: Director of Sales

 

Summary of Role

To maximize sales and order intake at the required margins by identifying new commercially related opportunities, generating leads and converting the leads into firm orders. This is achieved by understanding the market, creating a good network of potential influencers, specifiers and order placers, generating a value proposition and communicating internally customers’ present and future requirements e.g. features, challenges, lead times.

 

Duties and Responsibilities

  • Seek, research and develop new UK, non-residential market opportunities for the company’s products and services.
  • Progress all UK, non-residential sales enquiries and make every effort to convert the lead into an order at the required margins.
  • Engage with designers, specifiers and contractors with a view to generating and/or converting a quotation.
  • Carry out all quotation follow-up calls or contact via the use and management of the company’s Customer Relationship Management (CRM) system.
  • Receive and process orders, and pass to the company’s commercial department.
  • Utilise and contribute to the information held on the CRM to create new business and convert opportunities.
  • Feedback to the business and CRM competitor activity.
  • Identify new market opportunities for lead generation, new product development and potential business ventures.
  • Attend any required design or pre-start site meetings.
  • Utilise construction industry marketing information software to achieve an improvement on quotation conversion.
  • Support and liaise with the company’s estimating department relating to building design and construction contractor enquiries and quotation requests.
  • Support and liaise with the company’s marketing department relating to requests for product information, web leads, PR opportunities and exhibitions/CPD opportunities.
  • Carry out as required or necessary all sales and Continuous Professional Development (CPD) presentations.
  • Carry out any sales and marketing administration duties when and where required by the company.
  • Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites.
  • Ensure any orders won have a clear definition of all terms and conditions, comprehensively cover the customer requirements, meet the margin requirements and the quote is unambiguous in what is and is not included in the price.
  • Support any post order problem resolutions e.g. payments, schedule adherence when requested by other parts of the business.
  • Carry out additional work responsibilities when considered necessary by the management.

 

Qualifications

Essential:

  • Business related or Technical qualification.

Desirable:

  • Formal sales training.

 

Skills and Experience

Essential:

  • Previous and proven sales experience.
  • Ability to learn and respond to technical information enquiries.

Desirable:

  • Sold products within the ‘high end’ commercial construction market (e.g. fire doors, curtain walling or solar shading).
  • Worked in a manufacturing environment.
  • Worked in a construction industry related business.
  • Worked in a project orientated or heavily bespoke product environment.
  • Fire and/or Safety Background.

 

Attributes

  • Results driven.
  • Good negotiator.
  • Good communicator.
  • Customer focus approach.
  • High energy.
  • Able to take pressure.
  • Understanding and empathy with the construction industry.
  • Tenacious.
  • IT literate.
  • Team player.
  • Technically minded.
  • Passion and pride in the work carried out and areas of responsibility.
  • Practical.

 

Key Results Area

  • Customer satisfaction.
  • UK (non-residential) order intake and sales, quotation to order conversion.
  • Quoted order margins.

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Installation Technician

Job Title - Installation Technician

  Posted - June 2018   Location - UK (prominently London) to install & commission a wide range of Coopers Fire products.   Reports to: Contracts Manager   Summary of Role We are looking for a proactive, hardworking individual to join our installation department. The successful candidate will predominantly work within a team of 2 and travel around the UK (prominently London) to install & commission a wide range of Coopers Fire products.   Salary To be confirmed   Duties and Responsibilities

  • Working on construction sites to install and commission Coopers Fire products.
  • Reading and understanding mechanical and electrical CAD drawings in order to set out and install products into the required building locations.
  • Liaising with construction engineers and management teams.
  • Following on-site installation and commissioning procedures.
  • Using a wide range of power tools including drills, cutting tools and measuring equipment.
  • Using portable and powered access equipment to work at heights.
  • Working safely and responsibly.
  • Complete site installation diaries, engineers report sheets, installation checklists and reporting.
  • Have good punctuality and flexibility to working hours. Be available to work when required on weekends and occasional night shifts.

  Desirable Skills / Experience

  • CSCS Card or equivalent.
  • Working with industrial equipment and tooling on construction sites.
  • Demonstrating a good use of hand tools.
  • Working at height.
  • Full driving license.

  Training will be provided both on-site and at the training facilities in our offices.  

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Operations Manager - March 2019

Job Title - Operations Manager

 

Posted - 4th March 2019  

 

Location - Havant, Hampshire - Operations Department  

 

Reports to: Managing Director  

 

Summary of Role

This role is very much a strategic role, leading 30+ people and holding overall responsibility for the manufacturing and shipment of Coopers Fire bespoke fire and smoke curtains for clients globally. You will be enabling the most efficient, effective manufacturing process of bespoke goods while looking ahead to see how we can deliver even smarter. National and international travel may be required. Key success criteria for this role are to deliver to schedule, improve production rates and accuracy, and gain maximum value out of the supply chain.

Responsibilities

  • Overall responsibility for the management of the factory, ensuring that schedules are met and goods are accurately produced.
  • Form excellent relationships with internal departments and key people.
  • Form excellent relationships with suppliers and distributors.
  • Drive efficiencies in the production of fire and smoke curtains.
  • Ensure machinery is correct and fit for purpose, scoping out and introducing new machinery.
  • Identify and introduce new production capabilities.
  • Lead change and improvement projects, including culture change.
  • Manage, motivate, coach and develop high-performing teams to deliver on agreed objectives and business requirements.
  • Identifying issues and working to resolve these with the best possible outcomes.
  • Ensure health and safety is at the forefront of all we do.
  • Ensure all operational processes and procedures are maintained, adhered to and improved.
  • Develop the strategy for continuous improvement in the manufacturing department.
  • Work as part of the Senior Management Team, bringing fresh ideas to the table for improvements both within your department and across the company.
  • Coach and mentor direct reports.
  • Carry out such additional responsibilities as may be considered necessary.

  Qualifications & Experience

  • Essential.
    • Experience in the manufacturing of bespoke good.
    • Proven leadership skills.
    • A formal qualification in mechanical engineering or similar.
  • Desirable.
    • Qualifications in Health and Safety, e.g. NEBOSH / IOSH.
    • Continuous improvement.

Attributes

  • Excellent communicator
  • Commercial acumen
  • High energy
  • Able to work well under pressure
  • Excellent leadership skills
  • Tenacious
  • Good negotiator
  • IT literate
  • Technically minded
  • Passion and pride in the work carried out and areas of responsibility
  • Practical

Key Performance Measures/Results Area

  • Quality of products
  • Cost of supplies, products, people
  • Delivery to schedule

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

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Field Service Technician

Job Title - Field Service Technician

  Posted - June 2018   Location - Home based - Service Department   Reports to: Area Service Manager & Head of Coopers Service Department   Summary of Role A professional Field Service Technician with experience gained within a field service role ideally with knowledge of the construction industry and life safety systems. To attend site/s and conduct the following tasks although not limited Installation and Commissioning, Planned preventative maintenance or Customer Service requirements as determined by the contract or Area Service Manager. Ensure that you work in accordance with the business quality management system and provide support to the continuous improvement of the business’s customer service offering.   Salary Salary dependent on experience.   Duties and Responsibilities   Responsibilities and tasks vary but our Field Service Technician's may typically be involved in:

  • Carrying out routine/planned scheduled maintenance work
  • Responding to breakdown & equipment faults.
  • Diagnosing breakdown problems and carry out first time fix;
  • Fitting new parts and making sure equipment is working correctly prior to signing off;
  • Liaising with client departments, customers and other engineering and production colleagues;
  • Dealing with emergencies, unplanned problems and repairs;
  • Callout Rotas 1 in 6
  • Ensure Van stock is controlled
  • Support the continuous development of the Quality Management System adopting improvements to continuously improve the customers experience and preference toward adopting Coopers fire Services.
  • To complete FST timesheets/expenses on a weekly basis and submit to accounts.
  • To ensure FST PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required.
  • Perform with an understanding of business requirements and support all continuous improvement activities.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
  • Ensure that customer feedback is relayed back to the CSM’s on a daily basis.

You must be flexible and willing to work at various locations and at height, there will be a requirement to work some weekends and out of hours, you will be required to stay away overnight on occasions (accommodation provided). There may be occasions when field work is unavailable you will be required to assist in varying duties in the service department office which happens to be nearest to your location.   Person Specification   Education   Essential

  • A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.

Desirable

  • Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.

Training   Desirable

  • Ventilation experience, electrically qualified 17th Edition, experience working with Fire Curtains or Smoke curtains, Metal shutters and Smoke vents.

Experience   Desirable

  • 5 years’ experience in a similar role with people liaison experience.

Desirable

  • Some life safety equipment experience would be a distinct advantage.

  Aptitudes: The role requires a blend of energy, customer focus and excellent technical skills, demonstrable track record of effective resolve, and a Pragmatic can do attitude gained ideally within a fast moving industrial service environment. With the ability to manage a multiple number of site driven issues.   Character: Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities.

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

APPLY NOW

Export Sales Manager - March 2019

Job Title - Export Sales Manager (One role assigned to Europe and one role assigned to the Far East.)

 

Posted - 4th March 2019

 

Location - Havant, Hampshire - Sales Department

 

Reports to: Director of Sales

 

Summary of Role

To maximize order intake and sales at the required margins for the European territory and the Far East territory (2x different roles), by identifying new opportunities, generating leads and converting the leads into firm orders by way of excellent account management and back selling. This is achieved by building a valued relationship with ones distributor network, understanding the market, creating a good network of influencers, specifiers and order placers.  Communicating internally customers’ present and future requirements e.g. features, challenges and lead times. 

 

Duties and Responsibilities

  • Seek, research and develop new overseas opportunities for the company’s products and services.
  • Progress all sales enquiries and make every effort to convert the lead into an order at the required margins.
  • Collate and act upon relevant and meaningful market intelligence.
  • Support and challenge the distributor network.
  • Engage with designers, specifiers and contractors with a view to generating and/or converting a quotation.
  • Carry out all quotation follow-up calls or contact via the use and management of the company’s Customer Relationship Management (CRM) system.
  • Deliver excellent customer service, receive and process orders, and pass to the company’s commercial department.
  • Assure the correct and relevant terms, conditions and scope of supply are in place.
  • Utilise and contribute to the information held on the CRM to create new business and convert opportunities.
  • Feedback to the business and CRM competitor activity.
  • Identify new market opportunities for lead generation, new product development and potential business ventures.
  • Support and liaise with the company’s estimating department relating to building design and construction contractor enquiries and quotation requests.
  • Support and liaise with the company’s marketing department relating to requests for product information, web leads, PR opportunities and exhibitions/CPD opportunities.
  • Carry out as required or necessary all sales and Continuous Professional Development (CPD) presentations.
  • Carry out any sales and marketing administration duties when and where required by the company.
  • Support visits by customers, designers and authority bodies to the company’s premises and/or reference sites.
  • Ensure any orders won meet the margin requirements and the quote is unambiguous in what is and is not included in the price.
  • Support any post order problem resolutions e.g. payments, schedule adherence when requested by other parts of the business.
  • Carry out additional work responsibilities when considered necessary by the management.

  Qualifications Essential

  • Business related or Technical qualification.

Desirable

  • Formal sales training.

  Skills and Experience Essential

  • Previous and proven sales experience.
  • Selling to overseas territories by way of distributor management.
  • Ability to learn and respond to technical information enquiries.

Desirable

  • Sold products within the ‘high end’ commercial construction market (e.g. fire doors, curtain walling or solar shading).
  • Worked in a manufacturing /or engineering environment.
  • Worked in a construction industry related business.
  • Worked in a project orientated or heavily bespoke product environment.
  • Fire and/or Safety Background.
  • Language(s)

  Attributes

  • Results driven.
  • Excellent account management.
  • Good negotiator.
  • Good communicator.
  • Customer focus approach.
  • High energy.
  • Able to take pressure.
  • Understanding and empathy with the construction industry.
  • Tenacious.
  • IT literate.
  • Team player.
  • Technically minded and/or practical.
  • Passion and pride in the work carried out and areas of responsibility.

  Key Results Areas

  • Customer satisfaction.
  • Improved lead generation.
  • Territory order intake and sales quotation to order conversion.
  • Quoted order margins.

To Apply

Please send a C.V. and salary expectations to:

 

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

 

or by email to careers@coopersfire.com

APPLY NOW

PETA APPRENTICESHIP SCHEMES

At Coopers we are always happy to hear from students looking for an apprenticeship scheme. It is a fantastic opportunity to get into a career of your own choice by gaining experience in a real job and getting paid at the same time.
 
We are very keen to take on new apprentices and being an engineering and manufacturing business, we really have a great working environment to help you get a starting point to a career within these industries.
 
Coopers have taken on a number of apprentices over the last 30 years and currently work with PETA who specialise in Training and Consultancy Services.
 
Email or contact us via the contact page.
 
PETA is recognised as one of the South’s largest and most respected training providers. PETA have been operating at the leading edge of training and development for more than 40 years and have over 300 member companies who are all employers. Their close links with businesses and schools alike enables them to offer students a great opportunity to make the transition from school or college by offering full time courses and Apprenticeships that deliver the skills employers need.
 
For more information, visit the PETA website www.peta.co.uk

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TO APPLY

send a C.V. and salary expectations to:

HR Department Coopers Fire, Edward House, Penner Road, Havant, Hampshire. PO9 1QZ United Kingdom

or by email to careers@coopersfire.com

Coopers Fire to hold a 2019 Distributor Conference in Dubai.

Coopers Fire are holding a conference for our distributors in Dubai on Tuesday 30th April to Wednesday 1st May 2019.

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jemma.davis,
28.02.2019 , 0 comments

Coopers Fire gains further UL certification.

Coopers Fire have gained further product certification to UL standards for the FireMaster Egress. UL is a global leader in testing, inspection, certification, auditing and validation and is the single most accepted Certification Mark in the United States and other parts of the world.

Read more
jemma.davis,
19.02.2019 , 0 comments