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Installation Technician

Field Service Technician

Production Engineer

Customer Service Lead



Customer Service Lead - January 2019

Job Title - Customer Service Lead

Posted - 21st January 2019


Location - Havant, Hampshire - Service Department


Reports to: Service Manager


Summary of Role
This role provides support to the UK service customers and service engineers from order placement to completion.


Duties & Responsibilities

  • Oversee a number of allocated service customers
  • Respond to customer enquiries from contract and non-contract customers
  • Raise and manage callouts
  • Communicate and update clients with progress on service jobs
  • Ensure maintenance visits are scheduled and agreed with customers
  • Work with the team to ensure invoicing is timely and accurate: PO numbers obtained and sales values to be in place on the system
  • Send out renewals for service agreements
  • Use Simpro on a daily basis: customer records amended; process orders; invoicing etc.
  • Work with the team on scheduling engineers – asking questions over gaps and adding extra jobs
  • Job cards to be checked for remedial actions/quotes
  • Review previous job cards to identify remedial works – produce quotes
  • Answer incoming calls and the door phone
  • Carry out such additional responsibilities as may be considered necessary by the Management

Skills and Experience

  • Knowledge of Microsoft Office software
  • Good customer service & communication skills


  • Good communicator
  • Customer focus approach
  • Good organisational skills and attention to detail
  • Able to work under pressure
  • Work to tight deadlines
  • IT literate
  • Passion and pride in the work carried out and areas of responsibility
  • Self-motivated, confident and resourceful

Key Results Areas

  • Improved revenue for the Service Team
  • Accuracy of work carried out
  • Timeliness of response to requests
  • No work gaps for engineers

Production Engineer - January 2019

Job Title - Production Engineer

Posted - 8th January 2019


Location - Havant, Hampshire - Contracts Department


Reports to: Engineering Manager


Summary of Role
The purpose of this role is to develop Coopers Fire production engineering capabilities, through innovation, new processes and product improvement. The role will involve working closely with the Production team to understand the processes and target key areas for improvement, through new technologies, machinery etc to aid workflow and efficiency.


Key Performance areas:

  • Designing new systems and processes for the introduction of new products or for the improvement of existing ones
  • Working with other engineers, such as mechanical and electrical engineers, to ensure all product and system requirements are considered from the initial product conception to the finished result
  • Examining and tendering for new equipment to ensure the highest quality at the best price
  • Keeping up to date with current and developing trends in the manufacturing industry, at a national and international level
  • Ownership of the maintenance database for machinery and equipment
  • Carrying out quality inspections where required and working closely with the Quality Manager
  • Able to work effectively and efficiently within a team
  • Willingness to take ownership of tasks, problems and queries
  • Good knowledge of problem solving techniques and innovation
  • Knowledge of product design, fabrication, assembly, tooling, and materials; conferring with equipment suppliers
  • Producing manufacturing work instructions and procedures/SOP’s
  • Generate and implement new working methods to continuously increase manufacturing productivity
  • Gain a good understanding of any regulatory requirements necessary to the company’s needs
  • Ownership of ECR’s, Concessions and Production Permits in conjunction with the Quality Manager
  • Lead Continuous Improvement Process via periodical shop floor-based workshops with good associate empowerment for quality, cost and delivery performances


  • Proficient with AutoCAD
  • Excellent computer skills and working knowledge of MS Word, Excel and Outlook
  • Effective Communicator and problem solver capable of working in a team

Installation Technician

Job Title - Installation Technician
Posted - June 2018
Location - UK (prominently London) to install & commission a wide range of Coopers Fire products.
Reports to: Contracts Manager
Summary of Role
We are looking for a proactive, hardworking individual to join our installation department. The successful candidate will predominantly work within a team of 2 and travel around the UK (prominently London) to install & commission a wide range of Coopers Fire products.
To be confirmed
Duties and Responsibilities

  • Working on construction sites to install and commission Coopers Fire products.
  • Reading and understanding mechanical and electrical CAD drawings in order to set out and install products into the required building locations.
  • Liaising with construction engineers and management teams.
  • Following on-site installation and commissioning procedures.
  • Using a wide range of power tools including drills, cutting tools and measuring equipment.
  • Using portable and powered access equipment to work at heights.
  • Working safely and responsibly.
  • Complete site installation diaries, engineers report sheets, installation checklists and reporting.
  • Have good punctuality and flexibility to working hours. Be available to work when required on weekends and occasional night shifts.

Desirable Skills / Experience

  • CSCS Card or equivalent.
  • Working with industrial equipment and tooling on construction sites.
  • Demonstrating a good use of hand tools.
  • Working at height.
  • Full driving license.

Training will be provided both on-site and at the training facilities in our offices.


Field Service Technician

Job Title - Field Service Technician
Posted - June 2018
Location - Home based - Service Department
Reports to: Area Service Manager & Head of Coopers Service Department
Summary of Role
A professional Field Service Technician with experience gained within a field service role ideally with knowledge of the construction industry and life safety systems. To attend site/s and conduct the following tasks although not limited Installation and Commissioning, Planned preventative maintenance or Customer Service requirements as determined by the contract or Area Service Manager. Ensure that you work in accordance with the business quality management system and provide support to the continuous improvement of the business’s customer service offering.
Salary dependent on experience.
Duties and Responsibilities
Responsibilities and tasks vary but our Field Service Technician's may typically be involved in:

  • Carrying out routine/planned scheduled maintenance work
  • Responding to breakdown & equipment faults.
  • Diagnosing breakdown problems and carry out first time fix;
  • Fitting new parts and making sure equipment is working correctly prior to signing off;
  • Liaising with client departments, customers and other engineering and production colleagues;
  • Dealing with emergencies, unplanned problems and repairs;
  • Callout Rotas 1 in 6
  • Ensure Van stock is controlled
  • Support the continuous development of the Quality Management System adopting improvements to continuously improve the customers experience and preference toward adopting Coopers fire Services.
  • To complete FST timesheets/expenses on a weekly basis and submit to accounts.
  • To ensure FST PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required.
  • Perform with an understanding of business requirements and support all continuous improvement activities.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
  • Ensure that customer feedback is relayed back to the CSM’s on a daily basis.

You must be flexible and willing to work at various locations and at height, there will be a requirement to work some weekends and out of hours, you will be required to stay away overnight on occasions (accommodation provided).
There may be occasions when field work is unavailable you will be required to assist in varying duties in the service department office which happens to be nearest to your location.
Person Specification

  • A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.


  • Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.


  • Ventilation experience, electrically qualified 17th Edition, experience working with Fire Curtains or Smoke curtains, Metal shutters and Smoke vents.


  • 5 years’ experience in a similar role with people liaison experience.


  • Some life safety equipment experience would be a distinct advantage.

Aptitudes: The role requires a blend of energy, customer focus and excellent technical skills, demonstrable track record of effective resolve, and a Pragmatic can do attitude gained ideally within a fast moving industrial service environment. With the ability to manage a multiple number of site driven issues.
Character: Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities.



At Coopers we are always happy to hear from students looking for an apprenticeship scheme. It is a fantastic opportunity to get into a career of your own choice by gaining experience in a real job and getting paid at the same time.
We are very keen to take on new apprentices and being an engineering and manufacturing business, we really have a great working environment to help you get a starting point to a career within these industries.
Coopers have taken on a number of apprentices over the last 30 years and currently work with PETA who specialise in Training and Consultancy Services.
Email or contact us via the contact page.
PETA is recognised as one of the South’s largest and most respected training providers. PETA have been operating at the leading edge of training and development for more than 40 years and have over 300 member companies who are all employers. Their close links with businesses and schools alike enables them to offer students a great opportunity to make the transition from school or college by offering full time courses and Apprenticeships that deliver the skills employers need.
For more information, visit the PETA website


send a C.V. and salary expectations to:

HR Department
Coopers Fire,
Edward House,
Penner Road,
Havant, Hampshire.

or by email to

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