Job Title - Field Service Technician
Posted - 16th February 2017
Location - Home based - Service Department
Reports to: Area Service Manager & Head of Coopers Service Department
Summary of Role
A professional Field Service Technician with experience gained within a field service role ideally with knowledge of the construction industry and life safety systems. To attend site/s and conduct the following tasks although not limited Installation and Commissioning, Planned preventative maintenance or Customer Service requirements as determined by the contract or Area Service Manager. Ensure that you work in accordance with the business quality management system and provide support to the continuous improvement of the business’s customer service offering.
Salary dependent on experience.
Duties and Responsibilities
Responsibilities and tasks vary but our Field Service Technician's may typically be involved in:

  • Carrying out routine/planned scheduled maintenance work
  • Responding to breakdown & equipment faults.
  • Diagnosing breakdown problems and carry out first time fix;
  • Fitting new parts and making sure equipment is working correctly prior to signing off;
  • Liaising with client departments, customers and other engineering and production colleagues;
  • Dealing with emergencies, unplanned problems and repairs;
  • Callout Rotas 1 in 6
  • Ensure Van stock is controlled
  • Support the continuous development of the Quality Management System adopting improvements to continuously improve the customers experience and preference toward adopting Coopers fire Services.
  • To complete FST timesheets/expenses on a weekly basis and submit to accounts.
  • To ensure FST PPE is adequate for the H&S purpose and arrange for new kit to be ordered when required.
  • Perform with an understanding of business requirements and support all continuous improvement activities.
  • Convey messages and ideas clearly and openly. Involve people and influence decisions. Report internally and externally. Give and receive constructive feedback successfully.
  • Ensure that customer feedback is relayed back to the CSM’s on a daily basis.

You must be flexible and willing to work at various locations and at height, there will be a requirement to work some weekends and out of hours, you will be required to stay away overnight on occasions (accommodation provided).
There may be occasions when field work is unavailable you will be required to assist in varying duties in the service department office which happens to be nearest to your location.
Person Specification

  • A good basic education is essential, with at least GCSE passes in Maths and English or equivalent.


  • Higher educational qualifications to ‘A’ level/HNC/D or degree would be beneficial or equivalent.


  • Ventilation experience, electrically qualified 17th Edition, experience working with Fire Curtains or Smoke curtains, Metal shutters and Smoke vents.


  • 5 years’ experience in a similar role with people liaison experience.


  • Some life safety equipment experience would be a distinct advantage.

Aptitudes: The role requires a blend of energy, customer focus and excellent technical skills, demonstrable track record of effective resolve, and a Pragmatic can do attitude gained ideally within a fast moving industrial service environment. With the ability to manage a multiple number of site driven issues.
Character: Reliable and committed. Confidential and discrete approach. Calm manner, able to work under pressure and with changing demands and priorities.

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