Complaints Policy & Procedure and Feedback

Coopers Fire aim to provide the highest quality of service to our clients, and if ever we do not, we want you to tell us.  We will listen to both positive and negative comments and use them to improve our service.



  • Deal with complaints openly, promptly and honestly
  • Try to resolve complaints amicably as soon as possible
  • Learn from complaints to improve our service

Dealing with your complaint:

All our staff will be courteous and helpful in dealing with your complaint.  If you wish to make a formal complaint, please contact us using the following details.



Coopers Fire
Ignis House
Hougton Avenue

We aim to respond to complaints as quickly as possible, but this is largely dependent on the nature of the complaint.  If we are unable to resolve your complaint immediately, we will let you know and advise when you can expect a reply. This policy will be regularly reviewed, and any changes will be published on this page.


Your feedback is important to Coopers Fire and we would like to know how you rate our service.

As part of Coopers Fire commitment to excellence and continuous improvement, we appreciate it if you could review our performance to date by completing a simple feedback form that takes less than two minutes to complete.

Please choose from one of the following feedback forms for the service you have received to date up to an order or for the service you have received up to an installation and commission.