Job Title – Export Customer Services Administrator Apprentice

Posted – 11th May 2021

Location – Waterlooville, Hampshire

Reports to: Export Project Manager

Job Type: Full Time

Salary: £11,200 per annum

Apprenticeship summary:

Do you care about customer satisfaction and delivering work on time? If so, and you are a good communicator with a customer focus approach, please apply for the Export Customer Services Administrator Apprentice position today.

The Export Customer Services Administrator Apprentice will deliver customer satisfaction to export customers from receipt to fulfillment of their order and any aftersales support, for example quality and or warranty related issues. The fulfillment of these orders and requests must be in a timely, accurate and cost-effective manner. This is a fantastic opportunity to join a team with a manager who started their career as a business administrator apprentice.


The Export Customer Services Administrator Apprentice will be responsible for:

  • Developing empathy with customers/distributors to facilitate a better understanding of their requirements, assist with any problem resolution and realising any opportunities
  • Translating the customers’ requirements into a clear set of internal requirements or actions that can then follow through in an expedient manner whilst minimising any chance of error e.g. generating allocations for production to work to
  • Keeping the sales account managers and Production Manager informed of any significant events or potential issues/opportunities
  • Identifying wherever a customer requirement is unlikely to be met and take action to try and recover the shortfall/delay, escalating the matter within the business and if necessary communicating back to the customer
  • Liaising with customers to keep them informed of matters relating to their orders and deliveries, with for example letters of credit, issuing of export documents, expected dispatch dates, packaging requirements and pick up arrangements
  • Working with the Commercial Department/Credit Control before production or dispatch of the products to ensure that the credit arrangements are adhered to e.g. payment on order, payment before works start, no dispatch without the credit controller’s approval
  • Progressing any warranty and product returns by following the company procedures
  • Ensuring that the customer is always made aware of the delivery promise dates.
  • Organising customer deliveries, packing and freight when required and highlighting any costs over the original estimated cost that were not included in the quotation
  • Generating relevant commercial export shipping documents
  • Obtaining evidence of export and associated documents to satisfy HM Customs and VAT audit requirements

Skills and Experience

It is essential that the Export Customer Services Administrator Apprentice has good customer service and communication skills. Other essential qualities include:

  • Good attention to detail
  • IT literate
  • Tenacious, practical and technically minded
  • Team player
  • Understanding and empathy with other national practices and cultures
  • High energy
  • Able to take pressure

Personal qualities

  • Knowledge in Microsoft Office suite
  • Customer service experience
  • Experience in a manufacturing environment

Qualifications required

  • GCSE’s in maths and English with at least a grade C/4 or equivalent


  • Early finish and dress-down Fridays
  • Holiday allowance
  • Free hot drinks
  • Vending machines
  • Onsite parking
  • Company social events
  • Friendly and supportive environment

Future Prospects

There will be the opportunity to move into a full-time role upon completion of the apprenticeship.

Training to be provided

Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 10 days at the PETA training centre in Cosham. You will be supported every 6 weeks with visits from your PETA Learning & Development Coach.

To Apply